- How to get in contact with us?
Please feel free to email to us at sales.ultimatepcbuilder@gmail.com. We read every email, but due to the volume of emails, we try to reply as soon as we receive them.
2. How to make payments?
We accept the following secure payments; Bank Transfer, Zelle, Apple Pay, Cryptocurrency. To make sure your order is completed and quickly processed payment via cryptocurrency is preferred payments.
3. Where can we ship to?
I. Asia: HK SAR, China; MO SAR, China; JP; KR; MY; SG; KW; QA; SA; AE
II. North America: US; CA
III. Europe: PL; HU; IE; LT; PT; SK; SI; BG; HR; LV; RO; EE; AT; DK; FI; FR; DE; IT; ES; SE; UK ; BE; LU; NL; GR
IV. Oceania: AU; NZ
4. Matters relating to VAT in Europe
For our valued customers in the European region. You are able to purchase the product directly through our online shop, you can be rest assured that your order will be handled seamlessly, with no additional customs duties to worry about because they are duty free 0% . This means all you pay is the final value you see at checkout. However, if you encounter any issues during the checkout process or unable to complete your purchase normally, please don’t hesitate to reach out to us via email at sales.ultimatepcbuilder@gmail.com. Our team will be happy to assist you and ensure a smooth purchasing experience.
5. Can I change my order？
You can always change your order before you checkout – just go to the shopping bag and you can add or remove items.
If you have already checked out, please contact us via email and we’ll do our best to change your order before it is shipped.
6. My order has already been shipped, but l need change my address – how can l do this?
Unfortunately, we are unable to make changes to orders that have already shipped. If it still hasn’t shipped, please contact us at sales.ultimatepcbuilder@gmail.com to change your address and other shipping options.
7. Regarding Return & Refund
- Orders can be cancelled from the time when they are placed until before shipment, and the full order amount will be refunded.
- If you want to cancel the order after shipment, we can try to intercept the package. However, interception fees may be incurred after the package is successfully intercepted. If there are such fees, the refund amount will be: the total order amount minus the interception fee.
- If the courier reports that the interception is unsuccessful, then you need to return the package to us after receiving it. The buyer shall bear the shipping fee for sending it back, and the refund amount of the order will be: the total order amount minus the shipping fee for the order shipment. For example, if the total order amount is $210 and the shipping fee is $10, the refund you will receive is $210 – $10 = $200.
4.All orders in our store are uniformly settled in US dollars. In the event of a refund, the total order amount for the refund will be based on the settlement in US dollars. If an order is settled in other currencies, our store will not bear the costs such as exchange rate differences.
